DNA of Success: Problem Solving Habits
The DNA of Success is a list of employee-specific attributes that are at the core of running a successful distribution business.
Today’s DNA of Success attribute: Problem Solving Habits
The key trends in warehousing have shifted over the last few years and developing a team of problem solvers will be important if peak performance results are the outcome you expect.
It’s no longer enough to hire warehouse workers that are comfortable with the status quo. Identifying key individuals to help drive a ‘problem solving’ culture will help prepare you to streamline the output and minimize fulfillment friction across all shifts.
Team members who exhibit solid problem-solving habits are usually not difficult to spot. They typically can identify problem elements routinely and will mention options and alternatives for ways to address the problems in casual conversations or when asked. In many cases, these team members will have a “plan B” or a contingency plan if and when needed. And don’t be surprised if this thinking applies broadly to their lives outside of the DC as well.
The best operations are built around a solid team. Hiring or coaching fundamental problem-solving skills has a huge ROI for managers and supervisors. Encourage associates to analyze the situation the next time they point out a problem or a challenge and see if you can begin to develop this behavior with the intent of fewer disruptions in the future.
Finding workers that will continually seek out new ways to solve day to day problems is a competitive advantage that doesn’t show up on your KPIs or financial records. However, you’ll receive great dividends once you develop a culture that encourages associates to improve and solve the routine challenges that kill productivity and output. When interviewing new hires, spend at least some time trying to understand the candidate’s problem-solving capabilities.
Across the long term horizon, employers have seen a continuous shift in the applicant pool for every position in a distribution operation. Compare the industrial revolution through the Second World War and then jump to today… the processes are similar but the jobs are very different. Across your career, you will see tremendous shifts in behavior and technology offerings intended to make the people and the processes more efficient. The one constant however is the DNA of Success.
With decades of warehouse, manufacturing, and logistics experience, we understand the challenges you face when building a team or an organization.