DNA of Success - Service Oriented
Service orientation is an essential workplace skill. A person who is service-oriented focuses on providing satisfaction and making themselves available to others. As a company, you always want to focus on improving the level of service you provide to your customers. FieldAware claims that “a service-oriented culture helps to establish expectations throughout the customer’s journey.” Each employee can help to contribute to these desired outcomes.
A company with customer-service oriented employees helps to provide warm and genuine care for customers. To create a service-oriented culture, your company would want to hire individuals who are helpful, considerate, cooperative, communicative, organized, and problem solvers. Your employees should be willing to take the time to go out of their way to assist another person. Look for those individuals who are considerate and can maintain a polite conversation without interrupting. A service-oriented employee should display characteristics of being able to cooperate with a coworker or client to achieve a goal and being able to communicate effectively with customers for positive interactions. With this service-oriented type of culture, your company and your employees will be able to maintain top satisfaction for your customers. Your company will benefit from more loyal customers, more recommendations, and higher reviews when a service-oriented presence is in place.
Across the long term horizon, employers have seen a continuous shift in the applicant pool for every position in a distribution operation. Compare the industrial revolution through the Second World War and then jump to today… the processes are similar, but the jobs are very different. Across your career, you will see tremendous shifts in behavior and technology offerings intended to make the people and processes more efficient. The one constant however, is the DNA of Success.
With decades of warehouse, manufacturing, and logistics experience, we understand the challenges you face when building a team or an organization.