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what our customers are saying

Customer Testimonials

Mountain Leverage customers share the impact of our workflow solutions inside their companies.

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All testimonials

I like working with Mountain Leverage for the following reasons:   1. Easy to work with in terms of coordinating efforts.    2. Detailed in their analysis of modification requests.     3. Responds in a very timely manner to requests, questions, and concerns.     4. Professional communications. 5. Good sense of humor with everyone I’ve worked with."

Business Consultant

"TJ was so calm and cool and very very patient.  He is great to work with."

Company Team

"I just wanted to drop you a quick note to thank you for your help over the past two days. I appreciate your extensive expertise of the Voice software and the patience with our sometimes “opinionated” staff.  We will take your advice and work a bit with the warehouse folks every day to eventually get up to full speed. Once again, thanks for all your hard work."

Corporate IT Manager

"The entire Mountain Leverage team always goes above and beyond for every support ticket, modification, or project.  This overwhelming dedication has made ML one of our best business partners."

Director of Fulfillment and Logistics

"Amazing support as always.  Thank you for your quick response and resolution."

Director of Fulfillment and Logistics

"The team has responded immediately with every request we’ve had." 

Director of Information Technology

"They care to build a partnership and have an outstanding service level and follow through. Their input and recommendations help us see further than now to prepare for the future."

Director of Operations

"Very Prompt."

Distribution and Manufacturing Associate

"Sense of urgency and the desire to make things better."

Distribution Center Manager

"Thanks again for the timeliness and quality of support."

ICS Analyst for Distribution

"Very timely and accurate help. Thanks."

ICS Analyst for Distribution

"Reliable."

ICS Analyst for Distribution

"Norm, I appreciate all your help and positive outlook, it's great for me to be able to work with you and the team from Mountain Leverage."

IT Manager

"From the operations side, we really appreciated Julie taking great care of us. I think a customer-facing portal/dashboard would be an improvement for real-time information about our interaction. Orders, issues, licenses, assets by location records, etc."

IT Operations Analyst

"Julie Johnson is my chief contact at Mountain Leverage and she does a great job supporting Burris Logistics.   We are big on hurry up, wait, now get it to us yesterday and she gets it done.  Thank you."

IT Operations Analyst

"Mountain Leverage has been a great partner and asset to our organization.  I appreciate their immediate response to any issue that arises and I really enjoy working with the members of the team.  They act more like ‘company family’, than an external organization, and can’t imagine supporting our Voice system without them."

IT Project Manager

"Always helpful!  Great job as always!"

IT Support Specialist

"You have the fastest response out of all the vendors I work with… lightning speed. Kudos!"

IT Support Specialist

"Always available and easy to get ahold of."

Office Lead

"The team at Mountain Leverage always goes above & beyond to make sure our operation runs smoothly. They respond quickly and accurately to any issues that arise. Thank you! :)"

Ops Project Coordinator

"The team promptly addressed our issue & resolved the problem in 11 minutes! Great work :)"

Ops Project Coordinator

"The team at Mountain Leverage was responsive and addressed my request fully."

Ops Project Coordinator

"Prompt response and great customer service."

Parts Warehouse Associate

"Norm was very patient and walked me through the process."

PM Operations Supervisor

"Fast service."

Shipping Supervisor

"I would like to thank TJ-he has been very helpful in every issue that we had with this new update. Don't know if you can recognize him with a Bravo Award. Overall very good help- thank you."

Site Supervisor

"The support agent was very nice, he explained to me everything he had done to resolve the problem."

Site Leader

"Shane and the team provided world-class level support on our recent upgrade."

Solution Manager

"No matter what challenges or last-minute requests we make, the Mountain Leverage team always does whatever they can to help us. Whether that is outside of the typical work you do or not, you are always honest with me and attempt to help.   I always come back to Mountain Leverage because you are easy to work with, excellent at what you do, and happy to help me no matter how crazy my request."

Sr. Business Consultant

"We also appreciate the support we are receiving from the Mountain Leverage team."

Sr. Director, Corporate Operations

"Responsiveness."

Sr. Industrial Engineer

"Dan Paul was extremely responsive in bringing this issue to a satisfactory conclusion!"

Sr. Programming Analyst

"Mountain Leverage has been great to work with and service has been excellent."

Sr. Project Engineer

"I was satisfied with the response taken to get my issue resolved."

Sr. Systems Administrator

"TJ is great! Called him recently with a console issue that I had attempted to fix for 20 plus minutes and he literarily identified the issue and helped us resolve it in 3 minutes."

Supervisor

"Mountain Leverage is always quick to respond to our support issues. They are very thorough in researching root causes. Working with them is always a positive experience."

System Process Specialist

"I was satisfied with the response taken to get my issue resolved."

Sr. Systems Administrator

"TJ is great! Called him recently with a console issue that I had attempted to fix for 20 plus minutes and he literarily identified the issue and helped us resolve it in 3 minutes."

Supervisor

"Mountain Leverage is always quick to respond to our support issues. They are very thorough in researching root causes. Working with them is always a positive experience."

System Process Specialist

"I was nervous to make the switch from paper to voice. Now that we've made the switch and I see the results- you cannot argue with results. We have gone from 90 days down to 5 days on a training period. We have increased our productivity by 30%. We have increased our accuracy performance, which was astronomical. For a picking warehouse, people would be crazy not to take a look at voice."

Frozen Warehouse Manager

"Voice supervisor is a great tool to manage users and get them trained in. This tool helped me get everyone in Anoka and Fargo trained in and I can follow along."

IT Support Specialist

(Regarding VoiceSupervisor) "Thank you, Eric, for getting me all set up with the APP. This is such a great tool. I went out to the warehouse right after I got off the phone with Eric, and one of my replenishment guys had an issue with voice not understanding him. So I was able to help him almost on the spot. I also love the feature that I can send people messages from the App. It makes hunting down the employees that much easier. I can also send them pats on the back if they are doing a great job. I was able to play with it a little bit, but I am sure I will find a lot more positives as I play with it some more. Great App. This is very helpful in my everyday management of the team."

Warehouse Manager

"Using the Vocollect system, the benefits that we’ve seen have been a decrease in our training time, an increase in our productivity, and also an increase in accuracy. All of our items get picked once, touched once, packed once, and it goes out the door a lot quicker than it used to with RF."  

Systems Process Supervisor

“Revolutionized our picking process.”  “Adore voice.” “Can’t live without it and don’t want to live without it!”

Lead Material Handler

"We’ve been using SR20 headsets and just tested the new SRX2 Wireless Headsets. We saw a 9% increase in productivity and the picker didn’t want to give it up!"

Sr. Program Analyst

"I like this system better (than TekSpeech).  It’s easier to use and has a lot less vocabulary.  The speech seems more streamlined for our processes."

Warehouse Manager

"I was nervous to make the switch from paper to voice. Now that we've made the switch and I see the results- you cannot argue with results. We have gone from 90 days down to 5 days on a training period. We have increased our productivity by 30%. We have increased our accuracy performance, which was astronomical. For a picking warehouse, people would be crazy not to take a look at voice."

Frozen Warehouse Manager

"This countdown feature is a big benefit and going to really help me with the larger pick quantities that I have in my assignments.  Huge benefit for us as a picker allowing me to focus more on the product being picked, and less on the quantity."

Full Case Picker

"We’ve been using SR20 headsets and just tested the new SRX2 Wireless Headsets. We saw a 9% increase in productivity and the picker didn’t want to give it up!"

Sr. Program Analyst

"I received very positive feedback on both TJ and Eric's performance.   The implementation went smoothly, we have one open issue as it relates to Vocollect; processing inbound replenishment files-which is an issue on our end. I also greatly appreciate but probably not as much as Rao, TJ, and Eric creating a program to consolidate pick files which saved us hours of work. The only recommendation I would make is TJ and Eric should wear different colored shirts when they are onsite since they look so much alike!"

CIO

"Got the information I was looking for immediately. Thanks!"

Technical Support Engineer

"Problem was quickly diagnosed and a replacement was sent next day air."

Warehouse Manager

"The communication has been great. Any of our problems, if they can be resolved, have been resolved in a timely manner. You guys have been great."

Warehouse Manager

"To TJ, Jeff, and Shane:  You were terrific. Very flexible, well trained, and gave us just the support we need!"

Warehousing Operations Manager

"TJ has always been a huge help to us when we are down or if I have any questions regarding the equipment. He is very quick to respond to us. Norm, Is always fun when he is onsite. He can usually spot a problem before the problem happens. We appreciate everything you guys do."

Warehouse Supervisor

"TJ Satterly was very quick to solve our issue and is always very pleasant and easy to speak to."

Wave Planner

"TJ Satterly was very pleasant and easy for him to understand the issue. We were back in production very quickly after the call."

Wave Planner

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